Residential Water Meter Replacement Project

IMPORTANT NOTICE

The City of Long Beach has commenced a city-wide residential Water Meter Replacement Project. Meters are being replaced as they are past their useful projected life span. The project will be done in phases and at no cost to customers.

Participation in the replacement is mandatory and all residential  water customers serviced by the City Water Department will have their meters updated.

The City of Long Beach has awarded a contract to Core & Main’s LP to replace  meters and update the meter reading system. Core & Main’s Meter Installation Subcontractor Vepo will notify customers when they are ready to begin installations in your area.

Generally, the water  service interruption and installation is less than 30 minutes.  You can schedule an appointment directly by visiting their website at https://utilityscheduler.com/scheduler/longbeach or by calling  1-877-860-8376.

 

                                          

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 FREQUENTLY ASKED QUESTIONS

 Can you explain the installation process?

The project includes replacing water meters with new, technologically advanced  meters and registers that can communicate usage data to the water department  via wireless technology.  During the water meter replacement, your water service will be temporarily  interrupted while the existing water meter is removed and the new meter and  reading equipment is installed. To ensure the installation is complete, workers will  then test to confirm the equipment is working correctly. The entire process should take less than 30 minutes.

Do I need to do anything to prepare for the installation?

Please ensure the area around the water meter is clear and accessible. To help  keep everyone safe, pets will need to be kept away from the installation area.  For installation to take place, someone 18 years of  age or older must be present at the time of installation.

What to look for?

VEPO's installers are  always required to be in uniform and have identification badges displayed. The  installers drive company vehicles that are appropriately marked with the  company name & logo. 

How does this benefit the customers?

Benefits are:

Quicker leak detection for customers

Reduced meter reading cost

More efficient customer service.

How will I be informed when the installation is taking place at my home or  business?

A mailing will be sent to customers regarding the installation of the new water meters and meter transmitters. Customers need to respond by scheduling an appointment via 1-877-860-8376 or click here.