right before we start the presentations i do want to say one thing we're live guys okay good evening everyone welcome to a uh another working meeting of the city council so just in case this is your first one uh what you're going to basically just be watching is the city council conducting its business uh hearing our discussions we're going to have some presentations from some vendors uh this meeting is kind of a continuation of the one we had last week when we were talking about getting uh the beach set up for the summer and uh and we had a presentation last week from a vendor that we're looking at for electronic beach passes and tonight we're going to hear from some more vendors about that uh so tonight's meeting's basically going to be pretty much entirely about the beach with the exception of uh one quick thing from mr mcnally and where'd he go did he drow there yeah you moved to the middle of the screen uh he's got an update on some covid vaccine information i think donna did you want to say something first or you want to go after me after okay so um we just asked from a couple of the council members since there's been really a flurry of changes as of late about uh covet vaccination availability uh to give an update as to where and how uh folks can you know sign up to get an appointment for a vaccine so first and foremost there's a new york state website hotline uh the website is covid19 vaccinationvaccine.health.ny.gov phone number is 1-833-697-4829 and the closest locations to long beach are jones beach and aqueduct although one opened up this week in uh suny old westbury um and we do expect nassau county to come online shortly with nassau coliseum so speaking with nassau speaking about nassau county uh you can actually pre-register so you don't have to go through the whole process of dialing and seeing whether there's availability or not um real quick with aqueduct and jones beach there are currently appointments available at least as of when i checked at 4 30 today um there were appointments available at jones beach but not aqueduct um but that changes daily so you know if you sit there and refresh the website all day long you will get different answers all day long um but people are absolutely getting through so nassau county you can pre-register it might be for a couple months out but it at least gets you set um and you know that you have an appointment you don't need to keep refreshing or keep calling that website is vaccine.nassaucountyny.gov and they just uh stepped up a hotline for seniors effective i believe today um for seniors that need help trying to get an appointment they can call 516-227 [Music] that's 516-227-9590 uh it's open monday through sunday so seven days a week nine a.m through 4 45 p.m um and just locally walgreens has had appointments available uh for the past few weeks cvs just came online starting making appointments uh this past weekend so uh go to cvs.com or walgreens.com um and you know just so folks know we don't we don't have any special ins um but if you call the city manager's office which is 705 7202 um you know again we're we have no better pins than any of these and you will likely have more success via these but if you're if you're really having a problem and if you are eligible um give us a call we'll take your basic information and if something churns up or we get alerted to something uh we'll reach back out to you because you know we want to be able to help to the degree that we can um the one other caveat that we'll save from all this information is cvs and walgreens are so nassau county and new york state are anybody that is currently eligible depending on what the guidelines are at any point in time or the eligibility is at any point in time for the entire state nassau county and new york state sites are doing that cvs and walgreens are just 60 plus and teachers right now so that's an important distinction that allows them to not have to worry about hipaa violations is my understanding so you don't have to hand over uh here's one of my comorbidities or why i qualify for other reasons um because i don't believe those those pharmacies want to be in the business of having to make those determinations so they are just 60 plus and teachers um but the rest of them are open for anybody that is currently eligible and as we all know that changes um weekly at this stage of the game so that's what i got john yes this is liz if if you if you're going to post this anywhere can you just specify on the the pharmacy part just for the asterisks that they should check the eligibility so we don't see a line outside of cbs yeah i mean every everything liz is by appointment only so you can't call our local cvs or walgreens to make an appointment you need to go through the national website which says here's you know then it goes to here's the eligibility um here's you know here here's where appointments are available um and you're going to run into the same things that you do at the state sites and the county sites of there's not currently any eligible appointments you know that same frustration factor leaks in but we we are seeing this stuff start to open up um as i said at our council meeting we had you know the state got delivered a million vaccines compared to you know a max of 400 000 um per week uh you know starting two weeks ago this time we were i think this past week there was you know 500 000 or something along those lines so uh availability is opening up um and people are having a lot more success and really even at the state sites it might not be an appointment you know in the next two or three weeks but you're at least able to make appointments at this stage of the game um just about any time you log on so light at the end of the tunnel and it would be great john if the local papers would carry this as well um for people in any kind of area that we can distribute as well because i know i've gotten some questions as well so i'm trying to reach out to many people so they will know how to go about doing this but i appreciate it thank you yeah no and we'll get it up on the website and we'll do the outreach to our local media as well thank you okay and donna okay i just wanted to let everybody know we have two additional companies on to give presentations typically we do not have the companies come on where the both companies are on at the same time however we have received their presentation so one cannot they cannot take anything from what they heard possibly heard on tuesday and can't take anything from someone else's presentation because we have copies of them and so i just wanted to make that clear that we typically do not have both on at the same time to present um but tonight we do um just to let everybody know eno will come on and our goal is 7 30. okay that's the over under huh yeah over under 7 30. okay and remember anna has the longest piece i'm going with the over you're smart man all right well i'm prepared just in case all right i'll i'll start um as uh john bendo just outlined and and donna just reiterated the agenda is short uh but there's a lot of information i'm not gonna bog anybody down with long intros i just want to kind of pick up from last thursday's work session where we heard from the committee's preferred vendor after further discussion on thursday and subsequent to that meeting it was the opinion that perhaps we should offer the same opportunity to two other vendors who had made presentations to the uh electronic beach pass committee um after those presentations um as donner outlined we will hear from ena to pick up the um beach park revenue piece that was tabled at the end of the two hours on last thursday evening um so without any further ado uh i'm going to allow the vendors to make their presentations i don't know if there's a robert's rules of etiquette as far as selecting one over the other i can only go by hockey tradition and hockey dictates that he who travels the farthest uh gets to go first uh we have two companies presenting tonight beach e-pass which is out of long beach new york and my beach tags based out of haddonfield new jersey so uh if it's all right with everybody else here i'd allow the group uh my beach tags from new jersey to to kick off and we'll go from there sounds good to us thank you um hi we are might be chags thank you for the nice thank you for giving us the opportunity to present tonight um if you could give us some sharing capability kevin's going to share his screen with us already done all right thank you so we'd like to just take a minute first to introduce uh the team we've brought with us tonight so kevin click us forward please thank you we have michael he is the brains behind our operation he came up with the idea of a digital beach tag app um we have kevin he's our tech whiz he had a lot of input into the development of the app and me my name is carolina i'm the resident beach bum i also forget my beach tag every time i go to the beach so this digital beach pass would be revolutionary for my life um we all vacation in south jersey at beaches that require beach passes and down there we do call them beach text so i may interchange the two uh phrases but we are intimately familiar with beach passes and their pitfalls so we have thoughtfully designed this app to overcome those and to just improve the overall beat pass experience so what is my beach tags it's a proprietary app it allows users to purchase and use use beach passes directly from a mobile device completely digitally no physical pass is needed the passes are convenient safe environmentally friendly and our app just basically simplifies the beach past purchasing success making it easier for beachgoers and municipalities so we feel like we really meet long beach's needs we are free we are we have um customizable features we have offline accessibility so you can access um a purchase pass without internet we are full digital we have a patent pending sharing feature and we are fully contactless we feel that we're pioneers for a new era obviously covid has ushered in a need for innovative technology specifically technology that allows people to do business apart from each other so we feel that my beach tags and long beach are on the cutting edge of a changing world because we both see the need for this technology and like uber venmo airbnb we've taken an outdated process and we've modernized it innovatively so here you can see a little bit of how the app works so when you go when you download the app and go to purchase a pass you would choose the beach that you're purchasing for and the first thing you would do is you choose your past type now we can facilitate the purchasing of physical passes through the app but if you're buying a digital pass you would choose digital pass which would be then a qr code you would then choose your tag type the typical selections are daily weekly or seasonal but those are customizable with for whatever the municipality wants and then you'd set your date range you then choose the number of passes you're purchasing and confirm your choices once those are confirmed you would be taken to the payment page where all your choices are again there for you to see and you see the price so we use stripe as our um third payment processing api so it's a very reputable and widely used third-party payment processor um and you would see your price there so you would pay sorry go back there but kevin i uh i went the wrong way i'm trying to play that sorry no that's okay your price for the passes is two dollars and fifty cents the fee that my beach tags charges for um processing is 62 cents on that price and then your total you would then choose your payment option either a credit card that you've already saved into your account or you can add a new credit card at that point and once your payment is processed you have access to your digital beach tag and you can see there in our video that it is animated so it is fully self authenticating um so you see the beach name the dates that it's valid for and the animation that prove it's authenticated now we bought two beach tags so you can swipe through those and see each one individually and that could be good for two beachgoers i also want to point out the passes can't be accessed before or after they're valid so before your pass is valid let's say you're buying a pass to go to the beach next week um when you go to your profile that pass you wouldn't be able to view it it would say upcoming and you wouldn't be able to access it and then once that date had expired that the past was valid for the past would then be removed from the user's profile so one feature of our app that we're really proud of is our revolutionary share feature it took us months of development revision and testing to make this um what we wanted and we're really proud of how it turned out so you can see here in the video that you would choose a pass that you'd like to share it takes you to a screen to confirm that you're sharing a pass and you choose a date range for which you're sharing that pass then you'd enter the person's email address who you're sharing it with so once a pass is shared the purchaser no longer has access to it only the person it's shared with and they only have access to it within the window of time that's been specified by the purchaser once that window of time expires the pass automatically back to the original purchaser and the pass is no longer accessible to the shared person in the shared person's profile so sharing can be deactivated it is again a customizable feature and the number of shares can be limited but this helps make the transition to a digital pass a little bit easier because you can easily share a physical pass this is a way for you to also share a digital pass so we also have offline accessibility if you've purchased a pass and you get to the beach you open the app and the app recognizes that you do not have internet access you can enter offline mode where your pass has been cached into your phone you can still use the animated qr code for easy self-authentication even from six feet away so like i've mentioned our app is customizable our we do have our base model that's built and ready to go but there are features that each will have that you know you you need individual um you have individual needs for example long beach told us that they need veteran passes senior passes we talked about some ways to address that in our original presentation and these are all features that we are ready to work with long beach on customizing as far as security goes we take it very seriously we have full back-end encryption for enhanced security like i mentioned before we use stripe as our third-party payment processor and what that means is when a purchaser buys a beach pass when you remember that if you can remember back to that screen where you pay the cost of the beach pass is one item and then the fee is separate those funds are diverted into separate accounts my beach tag fee funds and municipalities never commingle so we don't touch your funds they're um transferred directly to you from stride to your specified operating account um as far as safety goes we do feel this and clearly you feel as well this is the perfect time to adopt a digital model our fully digital format means no face-to-face interactions are necessarily necessary nor do you need to use cash ever to pay for a pass even daily passes so one of the best things about our app carlton's really excited about it is that it's free so we do charge users a small fee on a sliding scale but the municipality pays nothing so here we just have a short demo video of our action that we wanted to play for you and that'll wrap up our presentation [Music] [Music] this [Music] uh [Music] um and i don't know if you guys want to ask us questions or not or if the next uh if beachy pass wants to present next uh no why don't we uh ask some questions if we have them okay oh uh i i guess uh i'll start so we have uh you had said in the presentation you can do resident non-resident how does this uh verify residency yeah so we talked about this in our original presentation kevin if you want to talk about it a little bit yeah um so basically the way it works is we would have our proposal will be we have i'm getting some feedback here i'm sorry um i we would propose that that basically that the person purchasing the pass would um have to basically check a box within the app to indicate if they're senior or veteran status uh pursuant to the terms of service of the app we would then you know have something pop up indicating that okay you've selected that you're a veteran or you're a senior you're gonna need to provide proof of this at times when you use your pass and basically we would have some kind of a customized qr code perhaps a different color qr code or something uh digital pass screen that would indicate that they're a veteran or a senior and then the person checking the past would be able to verify whether or not the person is in fact a veteran or a senior uh alternatively we have the ability to sell physical passes still and so you know that might be another solution that the town would look at to determine if maybe the easiest thing to do is to just have those people diverted to the physical passes because those passes can be verified the time purchase um you know with the with the driver's license or you know a veteran id card and sorry kevin's ears are a little clogged i don't think he heard the question yeah the question was how do you deal with the resident non-resident issue i'm mike by the way and i i the the way that we proposed it proposal was two ways profile was i think we're getting some feedback there kevin and carolina the user profiles would be um designating where they lived so within the user profile there'd be a designation of where they lived and then we would program into whether that area falls within the residence or the non-residence or you could also just do it on the honor system which i we believe is is is what you you likely have to do with the veterans and the um the seniors which is are you a resident or not but we we think the building in of the boundary line based off of someone asserting their uh address within their profile is the is the the best way to determine how much a person would pay for their pass uh okay so um so a person could theoretically put in a long beach address but not be a long beach resident correct there could be unscrupulous activity okay um that's where we are on the honor system the ultimate other way i i don't think we even presented this in our package i i know don't know if this is gonna be frowned upon but you could also do locate location at the time of purchase but even then someone could just walk into long beach and purchase it and not be at their house so there's it's it's somewhat very difficult to completely eliminate it all just like a hard pass it's an honor system you know you could populate an entire beach with two passes one person you know goes on and hands it to their body walks off gets their two passes and so on and so forth so the way we think it's best is to is to do it through the address system and then program into the application to limit or to to recognize long beach addresses as to non-long beach addresses the other thing i would add to that i apologize my audio is not very good so perhaps i screwed that last question up but um the same thing as i was saying with the veteran uh and the senior pass we could uh basically require identification at the time of use and that person to present a driver's license or valid proof of residency for you know to justify that they've got discounted pass and then the pass would be somehow distinguishable within the app such as a different color and it would display that this is a resident pass okay i just got a couple more then uh is there any limit on the number of categories that could be programmed in because we have lots of categories both in the resident non-resident seniors veterans we have a lot of different categories is there a limit to the number of so we uh you know we we thought about this a lot we were developing the app and we knew that different towns would have different requirements and different discounts to offer so there is no limit and in fact the app was built in such a way that we've already designed it to be basically adaptable to whatever the town's needs are so the answer is no there's there's no limits and we can do it relatively easily all right and who currently uses it the the the software carolyn only the most innovative towns so that's you know we are so no one yet but um we're fully confident that whoever the first one is will revolutionize beach passes for the rest when i wanna i wanna add to that um the reason is because we're fully digital uh we actually are finding towns to use hard passes not to say that we don't know how to use the harp pass carolina mentioned we do facilitate hard pass purchase but every town wants to hold on to the old vestige of the hard pass and i i don't know about bg pass but i know some of our competitors still require a hard pass transaction through uh scanning or other ways and that's that's why uh no one wants to uh go full digital uh i think we're on the forefront and and quite frankly i can't imagine we won't be uh be being used sometime shortly hopefully by you guys but we have been around for a couple years and we've done a lot of these presentations but we get the same question uh and it usually just comes down to is the town ready to go full digital and i think you guys are okay just let me piggyback on that i would just say that as you know we we do a lot of obviously new jersey towns that's most where the beach tags are located and those towns are not as revolutionary as long beach so i think that's been some of the issue in terms of going to a fully digital format i think you guys are much more on the cusp than they are so uh we appreciate the opportunity to present and to have a possibility yeah you're starting a new york new jersey rivalry [Laughter] um one of many yeah and just uh last one for me uh um so the user is charged the fee is it a flat fee is it a percentage of the amount how how do you how do you do that it's a percentage of the amount on a sliding scale on a sliding scale okay sliding scale meaning like it could be you know it's it's not hard and fast so that can be negotiated with the township you know if you want to roll it out a certain way to you know help the town to help the community adjust to a digital model [Music] okay it basically goes um it's a percentage but the percentage goes down as the price goes up and it's basically done that way because the way that we get charged processing fees it's a flat fee free transaction and a percentage so the way to kind of cover that is to charge a larger percentage of the lower dollar amount transactions and then you obviously much less on the uh on the higher dollar transactions okay does your fee then incorporate the credit card transaction fee or that would be on top of no we the fee that we charge the user includes the the amount of the beach tag that you or the beach pass that long beach would get uh covers our transaction fees and gives us a small fee on top of that so the amount they're paying is the full amount okay all right great uh that that's it for me i don't want to monopolize so let the other council members ask their questions and um this is mike i just have one quick question on your presentation you had 2.50 with a fee on top of that and that fee was like 24 yeah i have to look at the the percentages uh they're actually attached to our uh there's a spreadsheet attached to our bid um our proposal that was submitted i'd have to check it but i mean a 2.50 transaction um i don't think there would be any 200 transactions that was more of just a demonstration but the percentage is relatively high when there's smaller dollar amounts because as i said we could charge a flat fee for each credit card transaction and a percentage yeah i have a copy of that spreadsheet mic that i can distribute uh to the council in the morning yeah that's kind of important to me thank you and let me just say also mentioned it's fully negotiated negotiable um it's not hard and fast by any means what it would be hard and fast is the fee that we would be charged because uh we don't necessarily want to be doing this gratis but but outside of that uh the the the fees that we proposed or just the proposal that's exactly what it is is just the proposal okay i just have a quick question um i'm not sure if you already covered this and i'm one of the people at the beach who check the passes i do that from a regular iphone or from a tablet no special equipment needed other than something like that no that's that's correct um the way our app works is and carolina mentioned this briefly but we we consider the past to be self-authenticating so basically it's an animated qr code to prevent screenshots and it also has the dates when the passes are valid um displayed on that screen as well so when somebody presents that to you you can just visually verify and also as you mentioned you can't even access that screen in the app until the pass is valid so if i purchase the password tomorrow it will show in the app that i have one for tomorrow but i won't be able to get to that qr screen until tomorrow and then after tomorrow that will go away unless i bought you know a season pass in which case i would have access to it um for a longer period of time but basically you can scan it and the way you scan it is you use the smartphone running our app and there's a menu function and you go to scan and that scanning will then sync with the database in the back end to confirm that that pass is valid but that's more of a backup than anything and really the way the app is designed to work is that you don't necessarily have to uh scan it so there literally is no equipment to be used but once it is scanned it's no longer valid i can't reuse the same if i have a season pass i can't use it and then the same one be used again once it's scanned it's dead for that day we can work that out i mean depending on how long beach wants to do it but the way it's set up as a hard uh you know pass would be uh set up it would be that you could use it multiple times because people may leave the beach and they may come back on the same day they may leave again they may come back so just you know we're happy to work with um long beach any way that we can we can satisfy whatever requirements you know the town has but you know just as a matter of course the way that the physical tags generally work is you can use them multiple times in the same day yeah i think i think that default is 10 scans currently that can be dropped to one and a reset the next day but as kevin mentioned if you go off the beach to get something to eat or something to drink you know we come from beach towns with boardwalks uh you want to be able to get back onto the beach so we we've we've we haven't i don't think it's unlimited but that that scan amount can be reduced okay thank you all right karen liz you got any questions okay this time thank you i guess if no one else has any questions i just wanted to pose a question to you you folks and just any really large concern you had with um as as when we were asked to present i i know we weren't necessarily the recommended vendor and that's completely understandable there are competitors out there i just wanted to to you know get now that we have the opportunity to address any particular concerns that you have about our application that doesn't necessarily fit the needs that you need you have um i'm sure forefront is is who uses it i know that that comes across a lot i think we've answered that already uh so any other issues we would love to have the opportunity to speak on uh my guess is i i don't know that a public forum uh with uh another vendor on deck um for us to start going through um your particular proposal individually but it's certainly something that i would be more than happy to discuss with you tomorrow um you know with all of you if you'd like to set something up in that regard um i would i would lo i would love to do that um should we hook up through email and that's fine what's uh what's your email i'm sorry just uh if i could cut in on with that for one second um just so you know my name is joseph lupawama assistant cooperation council for the city of long beach um with respect to um the rfp process um there's a fair and blind rating system from one company to the next one competitive to the next so as far as you know the city um discussing what some of the shortcomings are or you know what some of the advantages of somebody else are that actually comes through collusion so we can't um literally tell you what's wrong and tell you how to correct it and then allow you to resubmit a proposal because that would be against the wall okay uh understood i did i did notice that in the rfp there was a scaling system and actually wanted to make mention one i don't know if it's still been this is actually a minor um minority owned company as well uh two females own the company so uh i appreciate that and if anybody has anything else but otherwise thank you so much yeah i'd just like to say thank you as well to everybody we appreciate the opportunity to kind of come back and and do this again and uh we we hope that we've uh answered any questions and and we can uh do business with you in the future okay we really appreciate you guys coming uh coming back and uh coming so far from new jersey thank you yeah drove a lot we drove very far there you go and southern jersey so all right thanks guys we really appreciate it thank you for your time gentlemen and thank you thank you again thank you all right joe and who's next okay uh we have uh beach e pass uh brian berkery i believe will be kicking off for them um brian introduce yourself and uh and and your your colleagues and and uh enlighten us with your presentation please very good joe thank you so much and um we didn't travel that far that city hall right there behind me of course from my office and i just want to let you the whole city council as well as the committee uh that's been working on this i know it was an arduous task it's been months in the making and as a resident i appreciate the due diligence because this is a big decision to be made there's a huge advantage it's very progressive for the city so thank you for all your time that you put in and thank you for the opportunity to pres most of you i do know and for the folks that i don't know i'm going to tell you a little bit about myself i'm going to end the company and i'm going to share my screen right now okay everything look good joe you can see that all right everybody's good okay so we are can everybody hear me we are beach e-pass uh we are a locally owned company we are in the city of long beach we are based across from city hall and um we have a ton of knowledge about the city of long beach we are intimately experienced with what goes on here in the city of long beach um and through this presentation you're going to hear more about all of that our years of experience as well as each one of our partners i'm going to quickly introduce myself and then i'm going to let um you know jeff shapiro as well as john hack are going to tell you a little bit more about themselves so i am a 20-plus year resident of the city of long beach and i've been working for 12 years with a business on the beach in long beach i am the owner of beach comfort and i employ about 30 plus employees from the high school as well as the colleges in the area each summer for the last 12 years i am also a full-service advertising agency which gives me a very unique ability to help promote this program and to make sure that everybody knows that they can now purchase their beach passes digitally um we have i have a lot of experience working with events and large crowds and we do have a unique experience each one of us the the team that we put together here is is really because of the fact that long beach is unique and we can't we can't be every other place but except long beach and we understand the intricacies of what's going on so jeff is going to tell you how his experience is going to really bring a lot of value to the to the program all right thank you brian thank you guys everyone for your time today um again my name is jeff shapiro i have been in town for about 25 years i beat brian a little bit i have two kids in the high school one that graduated the high school and is doing really well over at umass lowe right now and looking forward to a prominent graduation this year for my middle one i have experience all over the country doing logistics for major events i do parking traffic and shuttle logistics and crowd control getting people in and out of events from nascar ncaa to air shows you name it very unique situations that are not typical you won't see me at chase stadium you won't see me at yankee stadium it's kind of very unique places that i work and that experience bringing people on and off the beach is where i'll be able to excel and help and bring this whole team together of what needs to be done i've won a few awards for icast international council of air shows um for our unique products and tracking and stuff we've done and the impact we've done to the industry i'm gonna pass this over to you john for what you do and how you'll help the city be successful thank you jeff uh event sprout was created in 2012 it was actually created from a company that was an event production company they actually pre uh produced one of the largest music festivals on the in north america and we've been it was created as event sprout is a custom software development company that specializes in admissions and access control so that's a real long way of explaining that we make customized ticketing systems so that's what we do we we're a boutique type scenario where we come in and we customize 100 of what the process was when we did the when we did the test back on memorial day that was literally created by us a completely blank sheet it did the system didn't exist before that time uh i have actually been in the industry of uh ticketing and access control for now over 18 years i've assisted some of the largest events on earth i've done the indianapolis 500 i've done oshkosh uh we have literally been i've done over 4500 events and i've actually personally been in attendance at about 500 of those events where we're there maintaining and managing access control and revenue generation so that's basically it we've got a full service team we are all 100 u.s based uh we are english is our native language so when you call the customer support line you were talking to somebody right here in the us so that's basically what's important for us and every single one of our systems and what we're trying to do is is not be a cookie cutter 100 percent of what we do is that we're going to answer your specific requirements basically as close as the technology allows and that's what's the fun part of it is that we're literally writing the technology if you can logically write it down we can code it so that's what we've been brought in for uh again i've done a lot of things with the air shows i'm actually on the executive board of the international council of air shows and i'm a cfe which is a certified festival and event executive through ifea so i've been in the business for a very long time been there done that uh sold the t-shirts thank you brian very good jeff's going to just take you through this technology which is he'll explain it's not it's not an app um it's it's different so yep thank you thank you brian so as we talked about um apps are great you have to load them on the phone as you guys know everyone's nervous about putting the app actually on your phone is it tracking you what is it doing apps are starting to die out now and everyone knows it's something called a web app and you've all used it every day you might not understand it but it's just a simplified app that's on your phone that's done through your browser so it's not something that resides on your phone takes up space and could be tracking and doing anything like that the ticketing platform is all real time everything is done as you do it's available on ios apple you could actually buy it on windows and then have the ticket put onto your device if you more comfortable using your phone everything is customizable as john said we can meet whatever need you would like we obviously will be presenting to you our suggestions but we easily can change it and mold it to whatever special needs you would like how are we going to do information obviously we're going to store some basic information of the user including their name email address each customer could also set up an account if they want they do not have to set up an account so if a one-time user just comes to the beach and they just want to real quickly buy a pass and use it that is absolutely fine and we're not going to bog them down with setting up a user id and all of that stuff it is optional to them the system could limit how many beach passes are sold slash activated for the day we could also limit how many are bought for each household we could write and meet whatever needs you guys could think of we could pretty much figure out to put onto a computer to meet that need the big thing is being a resident knowing what goes on brian and i know it very intimately with the cards and how you get on and off the beach we know your pass is good from about 10 a.m to 6 p.m you're gonna come and go throughout the day how do you buy it right now you wait in line well the idea of that was let's get rid of the line let's make it more convenient for people to do but how do you verify someone that is in town so those residents like us what's so important to make sure that they have the ability to buy their pass instantly right away so what we're able to do is we're able to actually take their credit card information and verify it to the credit card bill to ensure that that bill and address is where their credit card is going so we'll use their city and their zip code to ensure that their credit card is matched there that would qualify them to buy the resident pass so it's real simple how it works you activate the ticket it gets locked to your phone once that ticket is activated again it is locked to your phone so you're really not going to pass your phone around to people to let them on the beach it's activated again and locked to your phone but you can buy multiple tickets and you can send them to someone those tickets are not date particularly their cities in particular again so if i bypass today for three days from now and it's not nice out you guys don't have to worry about refines and all of that i just wait the next day and i activate it it's a real simple process to activate it and we're going to shortly show you what it's like to activate it and how the ticket takers will handle the verification of them okay john uh john's gonna just take you through just a little bit of the security back end i think this might bore some people but for the for the folks out there that understand this stuff um it's pretty impressive i'll try to make it very very quick folks that realistically you're looking at three different pieces of the security once again uh uh event sprout and ebeach pass is literally going to be how hosted in aws so that's the amazon web services and we utilize once again all of their security protocols so when you're looking at uh where is this physically residing is it in somebody's basement somewhere no it's actually with amazon and it is the most secure place on the planet for you to keep your data what we get to touch obviously all of the code all of the things that we're handling and all of the customization all of those types of pieces is handled by a very very tight and secure group of our development team it is also also at all times overlooked or overwatched by our director of development who actually sees and touches every single piece of it and approves every single soul who has access to any of this code because obviously this is a very important part for us to be making sure that we take care of and then the other part just like the other folks that you've talked to this evening we also use stripe because it is a very very solid platform for people to be using for their credit card processing it gives you the pci level 2 for product security protocols and the fun part about this folks is that just like they said that the money never ever co-mingles the data does not either okay i don't ever see a credit card number the credit card number literally never lands in any of our data okay we don't get to collect that i also therefore can't do anything with that i if i were to ever be issuing a refund i'm at literally issuing that refund through stripe because stripe are the only people who know who that credit card or what that credit card number actually is i got a code i got an approval i send that approval back to them and say hey i need to give this money back stripe then looks up that person puts that money back on the card so i have no access whatsoever to any of your patrons any of your citizens credit card numbers there's no security issue there so physical security amazon pretty good gig inside security a very tight team that literally all look at each other and see each other we're all in the same place we're not in china we're not in indonesia we are really right here in the united states writing code looking at each other across the hall and then credit card security stripe bulletproof literally deep deep deep and once again a separation of church and state in these powers so it very when it comes to system security we really do this is very important to uh this is our day job this is what we do for a living we're going to make sure that it's an incredibly secure system very good thank you so much john now uh folks i'm going to take you through how it works uh how you purchase a digital beach pass through vgpass um it's a very user web app platform that is customized for the city of long beach it's easy to use provides step-by-step instructions and will walk the customer through the purchase process e uh beach park and city information as you can see is all is all right here right in front of them so we can continually give them instructions information quick links um to keep the process moving and to make sure that everybody enters the beach knows the rules and and can be able to communicate you can communicate with them everything here is customizable you have the screen with the nice image of the of the of the beach there that can be changed to whatever we want and also all of this copy if we decide to change times or there's any other situation everything's customizable then you get into the selecting of the past type we could put any type of pass in here there's no limit to what we can put in here uh the beach pass type will appear in the menu for your selection the discount um passes will require additional information so if you're buying a resident pass you'll be required to put the city and the zip code in which your credit card will then confirm that that's correct and that is going to be a way for us to verify a resident versus a non-resident when you're making the payment this screen probably looks very familiar to all of you it's a standard way to put your information in i know my phone order already has it pre-populated so i could just click on stuff and it's already pre-populated i usually just have to put the the security code in there and it's the same thing it's a secure platform which john was just explaining and we could accept any types of credit cards uh that that that are available in debit cards you get to a purchase confirmation after you click the previous screen you'll get a purchase confirmation page which will provide clear view of the purchase that you just made the totals and this screen can also be customized to give messages to the to the people purchasing the tickets for future or whatever it might be they can give updates then you get to the screen where you can activate the pass now you could either activate the pass by clicking to go to activate your passes or you could choose to activate it at a later date jeff was saying earlier the tickets don't have the beach passes do not have dates on them it's just a beach pass and you could activate it on the whatever day that you want to go so if it's a if you bought it for saturday and it's a it's not a nice day on saturday you use it on sunday as long as you use it before the end of the season uh six o'clock on labor day after that every ticket that's every pass that's not used expires the same way your regular passes expire now there's also uh during beach hours every single day there's beach hours so memorial day till the end of june is going to be weekends they'll be available but they'll also be available during the week because people will probably most likely be buying passes for the upcoming week but throughout the season customer service live customer service is available for not only customers but also the city if there's even though i will be we will be around to call us directly you could still call the customer service if you wanted to so here is where we have a pass uh active pass verification this is where i think that things are so clear to look at and um you know i think uh jeff or john alluded to the fact that um we created this uh i presented this idea to the city of long beach about three years ago um and the administration just wasn't ready and then last year we were trying to get you know discuss it again but there was just too much going on but what i did is i had um john create this for me and i started using it on the beach to try to break it to try to figure out what works best and i can tell you that it worked seamlessly every single time i was on the beach uh but the passes are color coded so if you look at the first blue screen that's the initial screen you get when you activate your pass when you get up to the to the ticket ticker you could be at a distance from them and the the time is actually ticking so they can clearly see that it's that date that they're actually there for it's the time is actually ticking so they know it's an active pass but even if that wasn't good enough they could the you the ticket taker could ask the customer to just tap the screen once they tap the screen it changes color completely into a different color so the middle one you're looking at right here is what it looks like if they tapped on that same screen if you tap it on again it goes back to blue so this is a way to avoid screenshots and if you could create some kind of a video that actually ticks down and changes color i'll give you a lot of credit for that but it's going to be almost impossible and then you look at the ticket all the way to the right which i don't think i have to explain six o'clock it flips red and we already know it's not good the next day they try to show it to them it's no good they can see it from a mile away that it's a red pass like i said everything's gonna deactivate or not deactivate but be expired at six o'clock um and similar to all the other beach passes our system is also integratable with a scanning device that will track and provide real-time totals for each visitor entering the beach at a specific location and we could also include it on not only these digital passes but the plastic passes so we could do it on both so that would mean if there were scanners being used if the city chose to use scanners this year we could scan anything these passes as well as the plastic passes because that will then give you a much better idea of who is on that beach because if we just scan these right now we're only going to know the digital passes on the beach but we could also create the system that is it's a custom system that integrates and tells us how many plastic passes are on the beach as well i think jeff is going to take you through how to prevent discount digital passes from purchase to unqualified visitors absolutely we we've all touched on this a little bit i just want to circle back and make sure you guys understand how we think about making sure the residents that are the taxpayers are getting the correct ticket how the veterans are getting the right ticket and how the seniors are getting the right ticket so we talked about the residents will use their credit card information to verify their city and their zip code and make sure it matches the credit card statement and then they will be offered a resident pass it could be the daily pass season pass or the family pass whatever you guys choose that's how we're going to allow them to move to the step to purchase those special tickets if we're talking about a senior ticket again they will go in put in their information put in their age when they go up to the ticket taker the ticket taker will do the same thing to do now say hey that's that orange ticket that's a senior and they look like they're 12 years old and they can challenge them like that doesn't look like the right ticket now our last choice is the veteran ticket how do we take care of the veterans we obviously have the backup the same thing as a senior that we will have the red white and blue logo as you see for a veteran very patriotic very clearly let the ticket taker know that that is a veteran we could thank them for their service we could verify to ask them for some identifications and where is a roundabout way there is a large cost involved but there is a master database to be able to check their numbers it can be done it's definitely costly to be done um but it can be done if it's something you guys would be interested in doing it's something we we could talk about the pricing and how we integrate that into the system but i think this right here would be very good for the ticket takers they could clearly ask the patron if they're not sure for some identification or ask them if they're a veteran or something like that very good thank you jeff so processing and financial information so the digital ticketing will be provided by event sprouts proprietary platform which we've gone into very big very details about that uh the credit card payments through a stripe the city of long beach will receive payments from stripe next business day after digital tickets are purchased and the city will be paid the full face value of the ticket and i'm gonna i'm gonna get the next couple of slides gonna get a little bit more detailed in that each past purchase will incur a convenience fee which the customer pays this fee varies based on the ticket type and price uh a convenience fee covers the city of long beach the credit card processing the program services and also a donation to support our long beach high school deca program our business program um as a resident uh jeff is going to tell you about this a little bit more he's intimately involved in it um i've actually been a you know a recipient of some of their stuff that they've done it's a great program to help uh you know our students as they grow up and and um jeff will get into more of that in just a moment um we will have full communication with the comptroller's office and they have the controller's office or whoever is responsible on that end will have access to the back end reporting for stripe the processing as well as event sprout ticketing system as well as obviously if the city requests an audit at any time we will provide whatever information or whatever documents that are are being requested so this list right here is is just showing you a snapshot of all of the different custom platform features that are included in our service um and or what device and come up with the um with the fees with the convenience space so this is just a long list of you know all of the different things that we said throughout this presentation that are included here's just a quick breakdown of of the way that a current pass is happening right now so in the city of long beach right now when you buy a daily non-resident beach pass for 15 the city charges 15 and if the city gets a 2.5 uh credit card processing you're you're paying 38 cents for that and then you most likely have a 30 cent transaction fee which brings the city 14 and 32 cents that's approximate i really don't know the numbers but i'm just estimating based on um some history through beach epas custom platform uh the not the daily non-resident beach pass would be 16.99 it would be 15 plus the 1.99 convenience charge and i know that every single person on this phone on this call has paid a convenience charge they're paying convenient charges all the time and 1.99 on a 15 uh purchase is absolutely within range of what people are accustomed to paying for something like that so if you have a 1699 customer pays 44 cents of that if we're processing it through stripe our rate is 2.9 that equates to 44 cents transaction fee is 30 cents we have 10 cents going to long beach high school deca business program and we also have a dollar fifteen for operations customer service and marketing our operations are customer service in our marketing so customer service is the customer service hotline nobody at the city has to be taking any calls the marketing is to promote the program there's we're not going to have a program if we don't promote it we can tell everybody once they get here that there's they could buy digital beach passes but we want the whole world to know so we're going to do we're going to take our own money and put into marketing campaigns to let people know that we have digital passes now and this is the best way to get on the beach from our operations standpoint we're talking about training we are here city hall is right there and i live right over there and jeff lives over there and we will have a team that is going to help train your staff on hand physically here i am going to be here all summer long i am here and i've always been here ever all summer so these operations is is an on the ground feet on the ground actually helping you folks run this program so if you look at that number the city of long beach will get the whole fifteen dollars right back to them this increases the revenue of the city on just a non-resident daily beach pass by 4.5 percent at the end of the year if you start doing calculations of the four million um passes that you're selling and this is the one way that we can start helping you guys make more money the numbers start to be pretty impressive so as we go on i want jeff to just take us through the training program this is uh go ahead jeff thank you very much brian so training as you guys heard earlier i i do logistics all over the country we work with we bring small teams around and we train people from all over the country volunteer groups paid groups you name it all we do is train people how to deal with crowds how to provide customer service how to make people happy particularly never lie about an answer if you don't know it refer them to someone that does know it so training is what i do and we'll be working with your ticket takers on a daily weekly monthly pre-season to ensure that they're providing high level customer service understand how the program works how to handle some simple features if someone's having a challenge and at the end of the day provide them with the customer service phone number so if they can't reach myself or brian on the beach or they can't find one of our people that are just floating around helping people get off the beach promoting the product they'll have that toll-free number to call that'll be there at any time the beach is open to help them get through the product or to help a customer to get through the product but the product is only as good as the staff that's out there and that's only as good as the training that we could give them very good john's going to tell you a little bit about our customer service so once again quickly customer service is uh one of the biggest differentiators in any uh system especially as the more the modern world becomes you're going to find out that more and more of your communication is not really with a human being or more and more of your communication is not with somebody who is uh even in this country and so that's one of the big big differences in uh the company here that we are we're very very proud all of our customer service people are once again here in the united states uh basically to tell you the truth they are based in in chicago but it is one of those things that you're going to be talking to a real live human being who speaks english as their native language and it is a real life human being on the phone that you have you still have all of your other features you're going to have for those people who like to text for support god bless them thank you very much that is so much easier but and then people people who want to reach out through any of their other if they want to go through social media yes we're now monitoring all of that stuff too because again ladies and gentlemen this is our day job okay we do millions and millions of tickets and so what we certainly have understood is that we have the ability to see find what that person's and this is not our first rodeo uh we have literally understood that you're going to have people who are having uh having trouble understanding the process uh just to be funny back when i first started this back in 2003 we had somebody who called our customer sportline buying a ticket online they wanted to know where to put the money you know so we literally had you have to walk people through this so that is the team that we have that does this does this all day for a living and they they understand to be courteous polite prompt i'm not going to stay on the top phone for 10 minutes trying to walk you know we're going to get you we're going to get you your ticket that's our job is to get you your ticket quickly and politely and let you get to the beach because that's what you really wanted to do very good so another uh question that comes up sometimes and being on the beach uh all the time i understand this it could be some challenges with internet connection but uh there's a handful of things that uh make things a lot better and as they're improving uh the first thing is educating the customers about uh during the marketing during the registration all of those fields that you saw all that information about how to tell people how to use the program or how to use the beach and what the rules are we're going to encourage people to activate their passes before they get to the beach you know when they get off the train activate your activate your path you get up in the morning you're packing all your stuff you're getting ready just activate the passes then we know you're coming number one and number two it's already activated and it's sitting in your browser so also with the 5g cell service starting to expand i've been actually on a few meetings with um talking about 5g over the last couple of months and it is expanding and things are getting a lot better and being able to uh allow this service to be in this area and also the training again jeff just talked about training we're going to train the staff on how to encourage people and how to inform people how to use the system and how to make sure that it's in their browser and once you get on the beach i did this all summer once you get on the beach and it's activated as long as you don't completely turn off your phone undo everything close everything out your ticket will continue to sit there and there is also abilities on some of their phones to move that pass into their ticket wallet which is on your phone that you hold on to within that so there's a lot of ways to combat this and um and we don't think that there's going to be many issues because of all of these different reasons that they're able to utilize the system okay let's talk about some of the benefits again there is no cost to long beach at all zero costs at all along with long beach should see about a 4.5 percent increase from your non-resident daily passes the money is available next banking day so if you took money today you will have it tomorrow as soon as it's cleared we have the opportunity to do free messages and advertising opportunities within the app abilities to make some more money by finding local vendors that want to offer coupons on tickets and sponsorships we could add that we can integrate into lirr beach getaway tickets so some hops onto lirr they could get their ticket and their electronic pass they don't have to have their paper they don't have to go exchange it anymore that will save you guys some money for handling people doing the exchanges we can add ability to add donations so if there is a group um like the polar bear swim that wants to sponsor a weekend or if you guys want them we could offer donations for the polar bear swim for that particular weekend to help them raise some stuff again increase revenue by offering a convenience fee they can very easily not take the option of electronics walk up wait in line and buy it this is a convenience fee that we've all paid i'm sure everyone's paid it either once or twice today and something they've bought to not wait in line it allows you to reduce the people um reduce the visitors on multiple passes coming to the beach gives you a good strong inventory along with if we do have a cove restriction we could stop activations for the day on top of all those great things for you how can we make it better for the customer the more time they have the better time they have the more they're going to come back the more money they're going to spend at our local restaurants and food providers we could reduce their close contact with their visitors it's going to be really good um it's the ease of the beast pass without waiting in line it works out really really nicely this is progressive it's fast it'll be a great way to get those new people to the beach and we'll be keeping everyone safe that have to take tickets that come often on the beach and we could still have a season brian back to you okay folks and uh donna i'm so sorry you lost your bet uh that we are we just blew past 7 30. um so i i think that we got our uh the bulk of all of our um proposal across i just wanted jeff if you could just take 30 seconds to just tell them about your relationship with deca and why we think it's important that through a program like this we can give back to the to the community and to the to the kids so um all my kids have gone through deca in the business program at long beach they've learned so much about real life stuff deca is a national organization for business they learn how to take interviews negotiate and do all of that stuff this opportunity to bring the high school students and give opportunities to internships and to learn about the real life going on of customer service and marketing and all of that would be absolutely wonderful and then we could help support our local community so people can get to deca and they can continue the great work they're doing in the high school very good thank you guys for your time i'm sorry it took as long as it did but uh clearly the three of us like to chat and uh sorry kept you so long so please any questions you have we are we are ready and eager to answer i i just have one question the 10 cents i know it's just 10 cents but can that be removed if need be abso absolutely um we're here for our wish list in the sense of the things that mean a lot to us and we understand at the end of the day that someone is paying for that and if we think that that's just a little too much then we come up with another way to do it or um there's not too much but the city cannot go on record saying they're giving money to a certain um area and that agreed upon within the city and so that could bring a lot of um a lot of attention especially since we sell so many non-resident tickets and residents will also could come back to say even though it's 10 cent we pay taxes absolutely absolutely there's another way to do it too within the within if the city was to approve it within the within the different when you go to buy tickets like um we were talking about the polar bears and if there's if there's a charitable organization within purchasing tickets kind of like when you're at the supermarket would you like to donate the 50 cents of your change to this organization we could actually put it in that section so we leave it up to the customer it's not something that's happening on its own it's something would you like to donate to deca yes or no if you do great if you don't you don't so absolutely that's that's some we're putting a wish list out there to you folks right now all right thank you very much you got it uh brian during the presentation i think you said it can track uh which beach people go on uh when it's again what ability does the software have to uh run reports so in other words if we wanted to get demographic data like when people were coming on on the beach and where they were coming on the beach and things like that does does this have the ability to run reports so we could slice and dice data absolutely one of the most important parts here always in our world is people want to know what happened okay so you're gonna have literally all of the pieces of information so your name email mailing address phone number how many passes did they buy when did they buy their passes when did they activate their passes so literally all of that information is available to the city you don't even have to ask any of us okay now we can you can also set up with us that gee i would like to have a report every monday morning to show what happened over the weekend you tell us again if you can write it down and i want it sent automatically to these five email addresses okay first thing monday morning boom it lands there they don't even have to ask for it but at the same time just for a while here you wanted to know exactly how many people used this promotion code over the past two days and it was something that you just wanted to know that one time you have the ability to go into the system okay and ask for just that a specific exact information and you get to see all of it and it's gonna be once again it's it's in charts but it's also in real life hard numbers okay so that you can actually see it uh once we get down to the second and third year hopefully realistically you're also going to have year over year so you're going to be able to see how are we doing compared to this day last year are we above or are we behind and it's right there in front of you on a real simple graph that you can actually hover over and see the real numbers that answer your question it does okay good it does thank you uh and i got just one i guess one more um so we got a you were talking about for example to verify residency it ties back to the credit card address um we got like many beach communities we have a lot of snow birds that spend half their year here after a year elsewhere for people that are in that kind of situation where their credit card might be tied let's say to a florida address but they do live here half the year we typically give them the resident pass uh is there how how would that be handled you do have a there's probably three answers okay again i would and and that's the three that i think of because i've seen it in a lot of different ways but again if you guys have something that i don't know about right and it's logical you can write it down and it doesn't include do they have a blue car because i can't see that online or anything else like that but what we normally end up working with is that address verification based upon and the reason why we use the credit card is that you can't fake that you can't use the wrong okay that's good we're going to bust them their their credit card won't go through if you use the wrong information the second one realistically is that if you wanted to have a way that someone like a snowbird that's coming in and they don't have any credit card that they have with that information if you guys want to issue and this is you you can see where i'm going you want to issue somebody or or give me the password so to speak for your snowbirds and i give those snowbirds that ability now you're i'm really preferring that this is the big difference this is a huge price difference this isn't like two bucks off of a hundred dollar pass so you don't want to give you something that's going to be publicized on facebook one day and there goes your whole you know pricing structure i normally would like for you to send someone or i can send to you okay a list of passcodes all right and they will work one time all right and so you have a snowbird who comes up and they want to do that and they that they validate okay but we're not i again my call center doesn't have a good way of listening to that person say look i'm looking at my driver's license in it and i i know or this is this is the apartment complex that we live in or this is the house that we're renting it would at that point have to be handled by somebody who can validate it and give them a coat okay so that's why the city part i mean if we can get it down to just those people who come who don't who do who don't have any credit cards in long beach but they live at long beach during beach season then let's try to find out and if you guys have a system that you think of that will work better if you can write it down logically i can do it let me there is one john you've mentioned this to me a couple times just you guys know he's always said electric bills water bills tax bills if there was a unique number for a resident and that is available to share he could identify a particular house or unit through that way and then you don't have to send out tax code so i understand what you're saying a snowbird has their driver's license credit cards everything in another state but they actually own the house here so they don't even have a driver's license they probably walk up to a ticket taker and bring their mortgage statement or electric bill or something like that and they show someone that physically they stole the option to buy the ticket we're not telling you guys you can't buy a physical ticket you can still use them we can still track them but down the road if you want to try to get rid of that they could come up and you could give them a code or if there is a unique identifier for each property you could and that's available for john to have they could use that unique identifier you know like section block house something and he could use that whatever way you could write it down and you could identify a particular house to make it easier and seamless for the customer we could come up with i mean the big difference folks is this is literally custom code okay i am not i am not normally my conversation i am not ticket master where you have to bend your world around what i've already written none of this existed okay before memorial day all right and i can i can double over again what we've done since then in two weeks okay i i guess just one more then before i move on um obviously this you use this for air shows and other lots of other events um uh and i get tickets or tickets whether the events is i just curious would we be the first beach to use this if we were to use it i believe you would be especially in this format now i have done beach access for individual events we have done beach festivals we have done beach air shows uh but yes for what you've asked me to do that's what was so cool when i saw what you guys were wanting to do the whole idea of a ticket that doesn't require a scanner at all ever no more do i have to worry about sunscreen in the buttons or sand down in there or a kid taking it and putting in his pocket and taking it home all of those worries literally evaporated from my head with the whole idea of hey is there a way that you can make the ticket do this and oh my gosh that's brilliant so that was you know and we didn't i didn't think this stuff up we just write it you know so it really is uh and same thing as you guys what we normally try to explain to folks is that once you get on board and you understand that we're not fibbing we did we literally write this stuff for you i'm not trying for 400 000 clients i want the important part uh to hear is that all of the ticketing is all entry points and people that's the important part we have entry points and we have people entering in and you know in in that given area so that's really the bulk of all of the experience with with other programs so okay but i i know we've blew past the time guys i'm so sorry i'm sure all your husbands wives and family are all mad at us and uh donna whatever bet you lost with the commissioner i will pay half of that i guess i feel so horrible uh but is there any more questions we really do appreciate all your time folks we do donna didn't we bet the first two years free for the app that's not what we've been it's free to you forever we told you there's no course the app is free to you guys very good very good um once a beach pass for a certain day is expired will the resident or non-resident person purchase it will they be able to have any demonstration or proof that on such and such day at such and such time that they activated this pass and the reason why i asked is because what i'm thinking of as the city's prosecutor is there are times when people might say oh i had a pass but my phone died is there a way for them to then show me or show the city of the court that okay yes i had to pass on this day and my phone died but look this receipt demonstrates that on you know july 1st at 2 o'clock i had a pass and it was activated so yes remember what the way our the way i think this was set up and designed is that you purchase a pass and we don't we don't know when you're planning on using it as long as you're planning on using it kind of in this season i mean if you guys wanted to make it go for next year too that bothered me but you bought a pass and if at any time so we certainly understand that you have that i have that report instantly you pre you paid for one now i will also have a telltale that you activate your pass all right and remember you can activate that pass any day this season and but the day you activate it is the day you're saying you're coming okay and once again and in case you are in a covid restriction that today only 100 000 people that's really really easy for us to fly by the seat of our pants and go today it's a hundred tomorrow it's 95 or 105 or whatever you want to do so it is when that person literally activates their paths that they told us they're coming all right and at that point the someone who says that hey i'm doing this and my phone died yes you have a paper trail out the wazoo okay we know you purchased it and we know you activated it all right and so that's pretty simple for us to get to sorry long answer for yes thank you thank you all right uh any other council members have any questions all right thank you see you none thanks guys really appreciate your time very good presentation appreciate it appreciate the opportunity guys see you around soon all right jeff and john thank you thank y'all thank you all right anna you're up all right hello good evening okay so finally um dave if you could please do me a huge favor and share the first slide um which file name is it i don't have it listen it is called there it's called beach season 2020 beach season pass 2020 season pass 2020 season passed okay there you are okay so um i hope that everybody can see that uh slide and what that represents i'll try to quickly uh now go through um what i have to present so uh this pertains to summer of 2020 right um just few concepts here this is not fiscal year that's uh that's for summer right one summer encompasses in a two fiscal years and one fiscal year has parts of two different summers right so fiscal year 2020 has july and august of 2019 and may and june of 2020 this is not fiscal 2020 this is summer 2020. um it shows sales for each category of beach passes that we sell um and it compares the schedule compares the total of um um total in tickets of and n dollars uh for parts of summer of 2020 um that's the top portion of this presentation to the total um of summer 2019 for the comparative data and parts of the summer um i can probably start with going through the bottom of um that slide uh which shows the total of summer 2020 that's the third row from the bottom summer of 2019 and variance between two seasons as you could see going all the way to the right for the summer 2019 we made about four million three hundred and sixty seven thousand dollars in revenue by selling two hundred and four almost two hundred and four thousand dollars of 204 thousand passes right all categories of different patterns then in summer of 2020 we sold a little bit more than three million uh worth of the passes um in dollars and uh it was 111 000 um passes so you see that the the the variance the negative variance from 19 to 20 was about 1.3 million dollars of which that variance is split into two years um july and august of uh 2020 is actually this fiscal year 2021 that's the year that we live in um and impact on this fiscal year that's about to end june 30th to 2021 um is about 853 000 so i'm going one column more to the left right it's the second column from the right and in may and june it was um fiscal 2020 the year that was closed and uh impact on that fiscal year was 475 000 476 000 almost so um i'm sure that um it's pretty obvious why uh we had um limited access to the beach for the reasons of pandemic and it it impacted ourselves um so that's about this slide i'd be happy to answer any questions on this one before i'm gonna move to the next one you know this is liz i just have a quick question regarding because i know in parentheses bad guys and not is the good guys the maybe mr mcnally can answer this so is that gap available for any of those care funds have we put in for that because that's our primary source of revenue i know this has nothing to do with what we're talking about but it sort of does i love yeah john you're you're breaking up bad do i still sound like you walk yes yes if you could just get back to me i just that question's on my mind that's all good sure let me get it the shortest i could use the karazhak was okay thank you john okay thank you okay so any other questions uh just one um the variance uh that 1.329 million would that uh in a typical year line up with what we probably would have sold in non-resident passes i mean it can we can we tr basically uh uh assume or map to that number that it's probably predominantly due to the fact that we weren't letting non-residents on the beach for most of the summer or for the for the that that's basically the reason okay all right just want to confirm that that that's where the bulk of that variance is coming from non-resident dailies and long island railroad exchange right yeah okay i figured that yeah you'll see in the next screen john it's about 136 000 in uh total non-residents but you'll see the difference okay um if no more questions i will then ask dave to please share the next slide and it's called 3 18 20 21 bp revenue and expenses so what this slide and the hook that everybody can see the slide well what this slide does it marries revenues and expenses obviously to um to to have and upkeep this beautiful beaches we have to spend some money right um so now this is now this is per fiscal year so if previous slide was for summer of 2020 now we transition to fiscal years because that's how we keep our finances right july 1st for june 30th and um this analysis goes for actual it presents actual 2018 19 and 20 um results of operations for the beach park um as well as projections for fiscal year 2021 and preliminary budget for 2022. so going through the beach revenue it's combined um into [Music] three categories four categories uh one of which is a beach comfort that's uh that the revenue rental revenue we receive from the company that provides uh chairs and the braless um on the beach um then we sell uh dave also sells some um passes at the city clerk's office um as joe mentioned there was used to be a long island railroad um a source of revenue and um for long island railroad exchange and majority comes from the sales that are done um at the um gazebo uh the trailers at other points of sales so um uh you could see that uh in 2018 and 2019 which were i'd say normal years by normal i mean the years that were not impacted by covet um sales were at about 4.3 million then there is a major deep in 2020 of 3.9 million dollars that corresponds to this four hundred thousand dollars four hundred and the change that uh um i presented at the on a previous slide right for may and june of um of 2020. um then projection for 2021 it is even lower it's about 3.5 million dollars uh because the july and august of this fiscal year first two months of this fiscal year last two months of summer 2020 um as you saw were very um seriously impacted by corvid so for 2022 i'm making a very optimistic assumption here um saying we might be able to get to the levels of um 2019 sales and um i really hope that for for for for sake of many things other than the beach pastor avenue um at the city uh we will get back to to to normal and uh that will cause us to get back to this 4.3 million dollars now on the expensive side that you see um it's the second part of uh this pre of on the bottom of this slide you see the four categories of expenses so obviously it's around the beaches we need to have lifeguards um there is a line called beach parks a beach park it's really what um joe brand and his team are doing it's the uh people that um celtic kids people that [Music] chat passes um ambassadors on the beach and um everyone who actually makes the beach happen uh then we have a beach maintenance department which maintenance department is a department that maintains make sure that um everything is um in a shape that it needs to be at the beach right the beaches are clean and the dunes and the sands and thunder the board walking over the boardwalk that um that that's their job and they probably start working on a beach i would say around april end of april mid april and that goes on through i'd say end of october right so uh to us beach is just you know the beach season is when it's sunny and nice and warm but in order to open the beach and in order to close the beach you need time and then we have special officers those are the people that um that they they they are in charge of um law and order in that area so um this shows the total the total pair for each one of those categories and the total for each one of the years um i'd just like to point out one thing that um this include fringe benefits fringe benefits are budgeted separately um in one place for all the departments so in order to come up to the true cost of let's say running a lifeguards uh department i had to take their salaries and uh apply fringe benefits um that we pay for the part they're all part-timers so um the fringe benefits that we applied to the part that we provide to the part-timers we calculate that rate on an annual basis that's the same rate that we use when we apply for the reimbursement for various uh federal grants and that's about 35 percent um roughly so why it's so high for the part-timers 35 because our part-timers are um eligible for the pension plans uh they're also um obviously it's fica and mta tax as well as the workers comp so it comes up to to that um percentage um same thing with the beach park also um it's only part-time employees there same thing um they applied um those rates for the beach maintenance you have both full-time par in part-time employees and uh also overtime so there um i had to differentiate between those categories you can see here i didn't want to bore you with that but uh there is the backup and support because the variance between the full-time employees fringe benefits their overtime benefits and um their part-time benefits is quite drastic and then special officers are only part-timers so they're um you could see that 2022 preliminary budget um for in expense categories um it's uh higher than 2021 uh projection or 2020 actual and that's uh the factor of um city trying to bring the minimum wage that we are paying to our um city part-time employees um up um there are a lot of people that work in any which one of those four departments that make less than twelve dollars an hour and our inspiration is to bring it up to twelve and then there are some that may i got made between twelve and fourteen fifty and again our inspiration is to bring it to 1450. uh minimum new york state wage for long island and westchester region for 2021 is 15 an hour um it's worthwhile to mention that that's as of december 31st 2021 right so that will only impact um fiscal uh 2022 for half a year um it's also worthwhile to mention that uh the city is not um bound by this minimum wage it's just cities trying to do and this administration is trying to do the right uh thing by by the people who um work hard and happen to work in the part-time positions um for fiscal year 2022 for the full-timers you know i want to stop you right there for a moment it is important to note that we are trying to raise the min to raise the wages we know that we saw last summer that the city had been paying some people five dollars an hour some people seven dollars an hour um and so this you all had asked us to start bringing the wages up so this what ina is showing you is that we are starting to bring the wages up to a reasonable wage and still trying to do the best we can even though the city does not have to pay a minimum wage but there were workers making five dollars an hour okay thank you donna um so um i'm not sure if i mentioned that already or not but um for fiscal 2022 um the full-time salaries were based on control dog on the numbers uh projected based on contractual increases in csa agreements um so as you could see um the bottom line expenses over revenue a city had tolerated and experienced somewhat of um losses on this operations of about 360 315 000 in eighteen and nineteen in 2020 the actual was um is about 1.3 million dollars in 2021 that's this fiscal year that we're in if we're not going to do anything about the the fees uh for those beach passes it's going to be as high as 1.7 million dollars and again if nothing's going to be done um but revenues are going to be a little better in 2022 back to 19 levels uh that expense over revenue um amount will be at um about 1.3 million dollars and i would stop here and ask you if um you have any questions on this slide so the assumption the 4.3 million dollar assumption on 2022 is going back to a 2019 baseline but that's also predicated on the assumption that the state's gonna let us go back to full capacity on the beach this summer which we don't know for sure yet if they're gonna let us do that so so for budgeting purposes unless we get something from the state on that before our um uh before our budget is due uh we may have to err on the side of conservatism um otherwise we're going to weigh over estimate revenues and leave us a big hole in the in the 2022 budget i i agree um and that's why it's it says on the slide that this is a very optimistic scenario it's in bold letters um again it's and and and i guess the other thing and i i guess i'm kind of stating the obvious here but to my knowledge this is the first time the city has ever done a detailed business analysis of beach operations i mean we keep we keep hearing touting that the beach is the city's cash cow and what we just learned here is that we are taking a bath financially on our cash cow we're actually losing a lot of money on our beach the way with the current fee structure and the way it's being operated which is a very valuable piece of data i don't think we've ever had before that's the first one i did well i've never seen one and i mean even before i was on the council i've been looking at budgets for the city for a long time and i have never seen something like this done um um so we it it's definitely if you were to look at it as a profit center it's not a profit center as of now no it's it's losing we're losing money on it and we've been yeah we're we're subsidizing it heavily i mean this one when we're looking at it another way to look at it is this 315 000. 1.3 million dollars 1.7 million dollars it has to come from somewhere we don't cream money right so where does it come from it either comes from the other revenue sources and the major revenue source is property taxes we're not talking about it today right or if we had some sort of a healthy fund balance right that we would be able to uh dip into during uh this trying times we could have said okay but i will confuse a little bit um of it but we don't have anything last year the last audit we ended up with a little less than 300 000 in our fund balance so we're talking about 1.7 million dollars of expenses over revenue here well the other thing too i guess it's worth noting because i'm sure someone's thinking it because it popped into my head too um the expenses side of this there's not really a lot of stuff that can be cut there i mean we're mandated by the state with how many lifeguards we have to have so we can't do much about that uh the beach park short of we stop picking up trash and cleaning the beach every day that's not gonna change um we have to have ticket takers to check the beach passes and and as well as we need to help with the specials there's there's not much to trim here uh if we wanted to try to to do short that just saying we're shutting beaches down and getting rid of the lifeguards on those beaches which which is just not a practical solution no and as far as uh as far as managing and as far as keeping track of the lifeguards the hours and the dollars um once summer starts and they start working i am bi-weekly i communicate with some chief and we go over the numbers and uh he does actually an excellent job at trying to stay within the budget and yeah well not only that but the liability issue not having lifeguards would first of all there's regulations but you have to have life good the liability that would create for the city would be far worse than uh what we're looking at right now too um um enoch is this the final slide this is not the final slide okay i'm sorry it wasn't my fault i started so late this is not if you don't have any more questions on this one i'm gonna go to the next one uh dave so if you don't mind please yes so um that there are two ways right to make up the revenue system well as president vanda said not much we can do about the expenses so um to to make this um gaps disappear we can increase revenue there are two ways to increase revenue and something like that we either increase prices or we increase sales and uh what this one does um it it's a hypothetical analysis it's really not um presented here to to to for you to choose between scenario one and scenario two um but uh more like uh for as a start discussion and to show you what raising um beach passes fees would make but but in scenario two and scenario one what would it do to the bottom line uh that being said i just want to say one thing that i believe that that the past fee the beach passes fees were not raised since 2016. if i'm not mistaken uh dave that that's what i was able to surmise from from all the documents that i reviewed so uh right now um this one again that this schedule shows the um historical um uh revenue scenarios for summer 2021 um and uh projected the fiscal 2022 impact um it has all the categories of the um tickets that we sell on the column on the right the second column shows number of tickets sold in this category the third column in green first column in green from the left shows the price per ticket the current level of the prices and um the fourth one shows the total revenue in fiscal year 2019 that's 4.3 million dollars so either on this you you've taken the 2019 actual tickets sold per cargo per category yes and then you've made an assumption multiplying that number by either price increase scenario one or price increase scenario two absolutely accurate yeah you did what i you did what i just did and we'll talk yeah good okay that's why i wanted to get to this slide but i just also want to say that this is for summer now this is not a fiscal year that's for summer that's how our beach park they keep track of it so that that's for and that's why you have to um that's why you have two parts to it um the last two columns to the right they show projected fiscal 2022 impact and then the column on four and five from the right they which they those columns show projected fiscal year 2021 impact so basically right now for example the resident individual pass is 50 and if we were to raise it to 75 dollars uh this would bring another 13 um thousand dollars to almost four ten thousand dollars to the city's treasury um if we were to raise it to 85 that would bring another nineteen thousand four hundred ninety five dollars to the city treasury that's in this fiscal year that we're in so that would help us to um to bridge that gap right if uh for the resident family if we were to raise it from 70 dollars that it was right now to 110 uh that would bring us 702 800 dollars and with the scenario two it would go at 120 dollars it would give us another 878 500. so um you see the same kind of math um on a non-resident uh um in the non-resident portion and uh if we were again to go let's say with scenario two going from 50.70 for residents to 85 and 120 and uh for non-residents uh going from 100 100 to 150 um i'm sorry to 117 240 uh that would uh give us another million and sixty one thousand basically you left the non-resident daily sold rate fixed at 15 under this assumption correct th this is just an assumption uh again this these are just in areas um we can uh raise it right but then this is a very elastic revenue so we have to think of what will it do to the overall revenue we obviously don't want to raise it to the levels where the sales will drop and overall revenue will drop together with it the biggest percentage category by either non-resident resident is by far the non-resident as the single biggest volume of tickets sold of 136 0540 yes so keeping that rate static you get a bigger bang for your buck by increasing that even a dollar correct i don't know that's uh that's something to consider but again um something that needs to be very carefully analyzed and uh that this is outside of the this is outside of the scope of the analysis that i did in this slide understood and my personal perspective is that the resident portion since they pay for the beach through their taxes should the increase should be greater percentage-wise to the non-resident than a resident so i'm i i don't i don't know the exact law um that that that that's where it stays so we can make sure that our stadium corporate council points us to the uh exact location of it but we can only charge non-residents um no more than twa than two times of what we charge the residents okay so we cannot go higher than two times then if we were to um raise uh yeah the resident daily we can potentially we now charge 12 right for the resin for the daily ticket so we can raise it to 24 but will that impact the number of people who are coming i don't know again it's outside of the scope of this analysis well there'll probably be some you know the percentage increase in dollars may exceed a drop in in the actual purchasing but but i think the whole the whole picture of this presentation is beach revenue hasn't been looked at like this analysis and this is incredibly great presentation numbers-wise that to me rates have to change yeah i mean to me that's the cost of running the beach has increased every year for the every year and we haven't changed any rate structures in five years this for the record i'm looking up that low right now you know okay because i i'll do my quick analysis and send it to you tomorrow based upon what i see thank you um you know this was extremely helpful because like john bento said this is a good tool for everybody to understand even the um the residents realizing that um you know their question would be well how do you know all the expense side of the beach maintenance is actually um you know used to run the beach park it's a seasonal business is it are these um people that actually work on the beach non-lifeguards and non-ticket takers actually you know allocated to the beach and not partially to the beach yeah um actually uh we did our due diligence and uh we went a lot like employee by employee in the beach maintenance department and um with tommy connor i want employed by employee and he was able to determine the percentage of their salaries that pertains just to the beach meetings to the beach during that period okay great that you're way ahead of me you know no yes i had a little bit of help from john dunda there i have to give him a little bit of a credit no i think it's amazing that this is my perspective looking that you actually have breakdowns of and this goes to the whole team by the way um of the actual individuals categories by total and we at least i could come up with a and i know everybody can come up with a reasonable proposal because i think from my perspective something needs to change to make up for that loss of revenue um i wanted to add one more thing and joe brand are you still in a online of course i am joe how many days are there in this upcoming summer of 2021 82 okay so so just to give this some perspective i've been working my calculator on my phone if if we were to go let's just say hypothetically if we would actually talk about changing fees and went to scenario two for a resident family and based on a family of four because you get up to four passes and 82 days so for a daily pass a resident pays 12 a non-resident pays 15 for a daily pass but for a family resident pass even in scenario two for a family of four it comes out to 36 cents per day per person correct so somebody's only paying 36 cents per day to get on the beach i mean that's i guess i never did that math but that make gives some interesting perspective uh john the quick math that i did and i'll i have to evaluate um my numbers before i submit them i come up with a total of four million eight in in revenue uh assuming taking 2019 ticket sales these numbers in volume multiplied by a rate that is not here that i just did quickly i'll cur check it but that's somewhere in this medium we need to exceed 4 million 360 whatever that number was in the in the cost the lifeguards the beach park the beach maintenance increasing the minimum wage to those uh provided you know the city management's recommendation um to at least approach a break even yeah and i just did real quick too for an individual a resident individual again even if you went to scenario two it comes out to a dollar three a day yeah to access the beach yeah um i'm not sure what entertainment you can get elsewhere for a dollar three for a full day um there's always there was always an assumption out there because i was that the beach park was raked in so much money there was such a moneymaker and this really shows uh well that's uh that's been the narrative as long as i've been around is that the beach is the big money maker for the city right and i think we just found out it's not it's not is it only not but the city's losing money every every summer on the beach right so there is one more thing i got if i may um add to that what you see in that uh revenues and expenses presentation is just the direct quotes those are the quiz that are directly can be directly allocated and are directly charged to those departments that have direct involvement with the beach but part of what i do right part of my salary part of donna's salary part of police overall um our debt service uh there is much more to it so which you actually don't see here so that that's that's what we call overhead right it's not even here that the true comprehensive cost of running the beach would be higher right absolutely i totally agree with you either if each department was allocated a certain percentage towards even if it's july and august every allocation debt service much higher you're right so basically what we're finding out is that all the ramping up we do and services in the summer the ramp up in revenue is less than the ramp up in services correct yeah on a cost basis yeah we spend more to have the summer than we take in by having the summer right so just so i'm get this straight so we've been subsidizing parking we've been subsidizing the beach anything else that we're not doing right i have to leave something for april and may meetings people keep it interesting i'm sorry i just want to say you know that and to your team and again to the administration staff that this is i think we're both kind of just blown away by these numbers and the fact that that the narrative has not been what we've been believing for all these years so i think that we just are taking that in and that's why there's so much silence well it's probably the first time a true like i said uh the business analysis has been done on this stuff exactly john totally agree when you eat it you definitely thank you um it's like you said it's the whole team i have to thank donna for supporting uh all of this because it really does not happen by itself um it's um it's the whole team thank you it is the whole team and what's important that everybody realizes is that your you charged ina and i to give you a good budget and we want everyone to understand not only the council but the residents to understand what goes into that budget and where the numbers come from and so now we're drilling down and showing this is actually what you spend money on we started with parking we started with um we started with parking we're working on other things so people can see exactly where all the money in the city is going i've been preaching transparency and we can put these slides up on the web on the web page so that people can see them and ask questions if they choose but thank you enough this has been a great job and we will be moving forward on to other things so we can be exciting during our in april and may when we do our budget presentation okay uh we got anything else or uh all right anybody anybody else got any questions about this or um i'll just share with everybody i want to just run these numbers and then they'll send it out just so everybody not these numbers another scenario that i'd like to work up and share oh oh you'll send it to us yeah yeah okay all right so scenario three no no no no scenario just at another option okay on rate structure that's all okay well yeah well i guess this is starting to explain things um but i guess yeah it's uh time to open up our eyes and take our heads head out of the sand so to speak all right uh anybody got anything else no i'm good all right seeing that uh so much for the 7 30 donna you're you're the over under crowd the oval one so uh all right uh thanks everyone for uh thank you joe joining us joe thank you very much a lot of a lot of information tonight a lot of good in for me well information i don't know if i'd say all of it was we wanted to find out but uh but a lot of good information thank you yeah you're welcome good night everybody all right everyone have a good night good night everyone travel safely tomorrow it's supposed to snow goodnight