Frequently Asked Questions
What is GP Alert?
The Genasys Protect Alert system is a multi-channel (i.e. SMS, voice, email, etc.) communication solution that provides lifesaving emergency information.
What types of notifications/messages will I receive from GP Alert?
The GP Alert notification system may be used to alert residents and subscribers about issues impacting safety, such as tornados, floods, gas leaks, power outages, and other emergency notifications.
Who can register?
Anyone who lives, works, or owns property in a notification area where GP Alert is being used can sign up. Visitors or people with family in the notification area may also register.
How do I register?
Visit the registration portal to sign up for notifications and designate how you would like to be contacted. To receive text alerts, you must add your SMS (text message) phone number(s).
Why do I get the pop-up message “Email is already registered” or “Number is already registered”?
During setup of our system, it is possible that someone has already added contact data. If you receive one of these messages, simply return to the login screen and click on "Forgot your Password?". Then use the email or number to receive a temporary password. The number must be able to receive text messages.
My contact information has changed, how do I update it?
Login to the system portal and go to the page that needs to be updated. For instance, account or emails, and update your information. Remember to click the “Update” button when done.
How will I know if a phone call, email, or text (SMS) is coming from our Alerting System?
Email messages will come from (noreply@genasys.com) and have your Alerting System name or identity, phone calls will display Caller ID with a local area code and prefix, and text/SMS messages will use the sender ID 65513. We recommend you create a contact on your phone with this information.
Do I need to provide an address or location?
Providing a home or work location is not required; however, not having a location in the system will prevent you from receiving critical weather alerts, such as tornadoes, and other alerts that are geo-targeted (i.e., location based).
Will my contact information be shared with others?
No, the information you provide will only be used by our system and local admins to send you alerts. Your contact information will never be sold to an outside entity.
What are some reasons alerts from this alerting system may not be delivered to me?
● Your contact information is not up to date
● You did not enable the SMS checkbox
● Your phone is off or busy for an extended period
● Your email provider may have placed the email in the spam/junk folder. Please add (noreply@genasys.com) to your trusted mail list.
It is recommended you have more than one contact method registered.
How do I remove my information from the system?
You can unsubscribe directly from the registration portal Login to the system portal (shown below) and go to the unsubscribe button, then follow the prompts. This will delete your contact data from the system
Click for downloadable FAQ and directions on how to register, including Spanish version.